Refund and Returns Policy

Returns & Refunds Policy

UK Digital Content & Subscriptions

This policy applies to digital video content, online memberships, and subscriptions purchased on this website by customers in the United Kingdom.

Please read this policy carefully before completing a purchase.

1. Digital Video Content (One-Off Purchases)

All products sold on this site are digital. This includes:

  • Online videos

  • Streamed content

  • Members-only video material

  • Digital libraries or courses

Because digital content cannot be returned once accessed, all one-off video purchases are non-refundable once access has begun.

Your Right to Cancel (UK Law)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers normally have a 14-day cooling-off period.

However, this right does not apply to digital content once:

  • You have been given access to the content, and

  • You have agreed to immediate access and acknowledged that you will lose your right to cancel.

By completing a purchase and accessing any digital video content on this site, you expressly consent to this and acknowledge that your right to cancel is waived.

When a Refund May Be Considered

Refunds may be considered at our discretion if:

  • You were charged in error or duplicated payment occurred

  • The content was inaccessible due to a technical fault on our side and could not be resolved

  • You purchased the wrong product and have not accessed the content

Each request is reviewed fairly and individually.

When Refunds Are Not Available

Refunds will not be issued if:

  • Any part of the video content has been accessed or viewed

  • The request is based on personal preference or change of mind

  • You did not enjoy or connect with the content

  • Technical issues were caused by your own device, browser, or internet connection

2. Subscriptions & Membership Access

Some content on this site is available through subscription or membership access.

When you purchase a subscription:

  • Access is granted immediately

  • Payments are billed automatically via Stripe

  • Access remains active for the duration of the paid billing period

Because access is provided immediately, subscription payments are non-refundable once the billing period has begun.

Cancelling a Subscription

You may cancel your subscription at any time before the next billing date.

When you cancel:

  • No further payments will be taken

  • Your access will continue until the end of the current billing period

  • Previous subscription payments are not refunded

3. Payment Issues & Errors

If you believe:

  • A payment was taken in error

  • You were charged more than once

  • A technical error occurred during checkout

Please contact us as soon as possible so we can investigate and resolve the issue.

4. Support Before Refund Requests

If you experience:

  • Difficulty accessing your videos

  • Login or account issues

  • Playback or technical problems

Please contact us first. Most access issues can be resolved quickly without the need for a refund.

Support email:
info@fantasyklub.com

5. Fair Use & Integrity

This policy exists to protect:

  • Customers making informed purchases

  • The integrity of digital content

  • Creators and contributors involved in producing the material

We aim to be transparent, fair, and reasonable in all cases.

6. Policy Updates

This policy may be updated from time to time to reflect changes in:

  • UK consumer law

  • Payment processing requirements

  • Business practices

The most current version will always be available on this website.

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